We're here to help.
Questions about an order, shipping, payments, or our research catalog? Get in touch with the SwissChems support team directly.
Straightforward support when you need it.
We believe getting help should be simple. Whether you have a question about an existing order, need assistance with shipping or payment, or simply need help navigating our website, our support team is here to point you in the right direction.
For order-related questions, including your order number in your message allows our team to locate the relevant information more quickly.
24/7 Support
Our support team is available around the clock through our available support channels. For detailed questions, email is the best way to provide all the information our team may need.
What can we help you with?
From order questions to website assistance, our team can help direct your request to the right place.
Have an existing order?
Including a few details in your email can help our team find your order and assist you more efficiently.
- Your order number
- The email address used at checkout
- A short description of your question
- Any relevant shipping or payment details
We're only an email away.
Contact our support team directly or browse the FAQ section for answers to common questions.
All products offered by SwissChems are intended for laboratory and developmental research use only and are not for human consumption. Products are not intended to diagnose, treat, cure, or prevent any disease and are not dietary supplements or medications. Customers are responsible for complying with all applicable laws, regulations, institutional requirements, and appropriate laboratory safety procedures. SwissChems products are available to customers aged 21 and over.