How we handle information and protect your privacy.
This Privacy Policy explains what information SwissChems may collect, how it may be used, how it is protected, and the choices available to you when using our website.
Transparency matters.
SwissChems uses information primarily to operate our website, process orders, provide customer support, communicate with customers, and improve the services we provide.
We aim to collect only information that is reasonably relevant to these purposes and to handle it responsibly.
We do not use customer information for purposes unrelated to the operation of our website, services, orders, support, or other purposes described in this policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide and certain technical information generated through your use of the site.
Information you provide
- Name and contact information
- Email address
- Billing and shipping information
- Order information and purchase history
- Information provided when contacting customer support
- Other information you voluntarily submit through the website
Technical information
Depending on the website configuration and services in use, we may receive technical information such as IP address, browser type, device information, referring pages, and general website activity.
2. How We Use Information
Information collected through the website may be used for legitimate business and operational purposes, including:
- Processing and managing orders
- Providing customer support
- Communicating about orders or service-related matters
- Maintaining and improving the website
- Preventing fraud, abuse, and unauthorized activity
- Maintaining business and transaction records
- Complying with applicable legal obligations
We may also use information in aggregated or otherwise non-identifying form for analytical and operational purposes.
3. Orders & Payments
When you place an order, we collect information necessary to process and fulfill that order, which may include contact, billing, shipping, and order details.
Payment transactions may be handled through third-party payment providers or payment methods. Depending on the payment method, SwissChems may receive transaction-related information necessary to confirm and manage the order.
Do not send passwords, private keys, full payment credentials, or other sensitive security information to SwissChems through email or live chat unless specifically required by an official payment process.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to enable website functionality, remember preferences, maintain sessions, and understand how visitors interact with the site.
Some cookies may be necessary for the website to function correctly, while others may be associated with analytics, performance, or third-party services.
Depending on your browser and applicable settings, you may be able to control or disable certain cookies. Disabling some cookies may affect website functionality.
5. Analytics & Website Performance
We may use analytics or website-performance tools to understand traffic patterns, identify technical issues, measure website performance, and improve the user experience.
Analytics information may include general information about visitors, devices, pages viewed, interactions, and referring sources.
Specific analytics services may change as our website and technology stack evolve.
6. Information Sharing
We may share information with service providers and business partners when reasonably necessary to operate our website, process orders, provide services, or meet legal obligations.
Examples may include:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Customer support and communication services
- Analytics or security providers
- Professional advisers or authorities where legally required
We do not sell personal information to third parties for their independent marketing purposes.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, recordkeeping, dispute resolution, security, and legal compliance.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Your Choices & Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These may include, where applicable:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Objecting to or restricting certain processing
- Withdrawing consent where processing is based on consent
- Requesting a copy of certain information
Requests are subject to applicable law, identity verification, and any lawful exceptions or limitations.
10. Third-Party Websites & Services
Our website may contain links to third-party websites or use third-party services. Those third parties may have their own privacy policies and terms.
SwissChems is not responsible for the privacy practices or content of third-party websites and services outside our control.
We encourage visitors to review the privacy policies of third-party services before providing them with personal information.
11. Children's Privacy
SwissChems products and services are intended for customers aged 21 and over.
We do not knowingly seek to collect personal information from children in connection with our products or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable requirements.
Updated versions will be published on this page. We encourage visitors to periodically review this policy for the latest information about our privacy practices.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact our support team.
Email: support@swisschems-usa.com
Please include sufficient information for us to understand and respond to your request.
Privacy at a glance
A quick overview of the main ways information may be handled when you use SwissChems.
Orders
We use necessary order information to process, fulfill, and support purchases.
Support
Information you provide helps our team respond to questions and resolve order issues.
Cookies
Cookies may be used for functionality, preferences, performance, and analytics.
Service Providers
Relevant information may be shared with providers needed to operate the website and services.
Security
Reasonable measures are used to protect information, although no online system is completely risk-free.
Your Choices
Depending on applicable law, you may have rights concerning your personal information.
Have a privacy question?
Contact our support team if you have questions about this policy, your information, or a privacy-related request.
FDA Disclaimer: All products offered by SwissChems are intended for laboratory and developmental research use only and are not for human consumption. Products are not intended to diagnose, treat, cure, or prevent any disease and are not dietary supplements or medications. Customers are responsible for complying with all applicable laws, regulations, institutional requirements, and appropriate laboratory safety procedures. SwissChems products are available to customers aged 21 and over.